Privacy Policy

About this policy

DIS TRADING LIMITED (“DIS Trading”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information when you use OppCue, visit oppcue.app, or contact us.

OppCue is provided by DIS Trading Ltd.

Information we receive when you use OppCue

When you create and use an OppCue account, we may process your email address, first name, business name, account information and information about your use of OppCue, including customer allowances, subscription entitlement and repeat-work activity.

OppCue also allows you to add or import information about your customers. This may include customer names, telephone numbers, services or jobs carried out, service dates, expected repeat intervals, typical job values, contact status, follow-up dates and booking information.

You are responsible for ensuring that you have an appropriate basis for entering and using your customers' personal information in OppCue and for contacting those customers. DIS Trading processes this information to provide the OppCue service to you.

Customer list imports

If you choose to import a customer list, OppCue processes the file to create customer records in your account.

OppCue does not use the contents of your customer list for advertising or cross-app tracking.

When you contact us

If you contact us by email, we may receive your name, email address and any information you choose to include in your message. We use this information to respond to your enquiry and manage our business relationship.

How we use information

We use personal information where necessary to provide and operate OppCue, authenticate accounts, store and display customer records, provide repeat-work reminders and features, maintain account allowances and subscription access, provide support, protect the security and integrity of our services, and comply with legal obligations.

We do not sell personal information. OppCue does not currently use personal information for third-party advertising or cross-app tracking.

Notifications and information stored on your device

If you enable OppCue notifications, the app may schedule reminders on your device relating to customer opportunities. You can control notifications through OppCue and your device settings.

OppCue stores authentication and session information securely on your device so that you can remain signed in. It may also store local preferences and limited diagnostic information used to identify connection problems.

Subscriptions and payments

If you subscribe to OppCue Pro through an app store, your purchase and payment are processed by the relevant store provider. OppCue does not receive your full payment-card details.

OppCue uses RevenueCat to help manage subscription status and determine whether Pro access is active. RevenueCat may process identifiers and subscription information required to provide that service.

Service providers

We use third-party service providers where necessary to operate OppCue and our supporting digital services.

OppCue uses Supabase to provide services including account authentication and database infrastructure. Information processed through OppCue may therefore be processed using Supabase's infrastructure.

OppCue uses Resend to deliver transactional account emails, such as password-recovery verification codes. Where such an email is required, information including your email address may be processed by Resend for the purpose of delivering that message.

We may also use providers for subscription management, website hosting, business email and other supporting services. We only share information where reasonably necessary to provide those services, operate our business, protect our legal rights, or comply with the law.

Customer communications

OppCue can help you prepare or initiate communications with your customers. Where you choose to contact a customer using services such as your phone, SMS or WhatsApp, the communication is handled by the relevant service or application and may be subject to that provider's privacy terms.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing OppCue and meeting legal, accounting or security requirements.

You can delete individual customer records within OppCue. You can also permanently delete your OppCue account from within the app. Account deletion removes the account and associated OppCue application data, subject to any information we are required to retain by law.

Website information

oppcue.app is primarily an informational website. We do not intentionally collect sensitive personal information through the website.

Security

We take reasonable technical and organisational measures designed to protect personal information. However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

Your rights

Depending on your circumstances, UK data protection law may give you rights in relation to your personal information, including rights of access, correction, deletion, restriction and objection, and in some circumstances data portability.

You may also have the right to complain to the UK Information Commissioner's Office.

For privacy questions or requests, contact hello@distradinguk.co.uk.

Company details

OppCue is provided by DIS TRADING LIMITED.
Company number 13734468.
Registered in England and Wales.